Contact Us
We're here to help! Whether you have questions about our reviews, need assistance with our website, or want to provide feedback, we'd love to hear from you.
Response Time
We aim to respond to all inquiries within 2-3 business days. During busy periods, it may take slightly longer.
What We Can Help With
Our team at Max DK Casino is happy to assist with:
- General Inquiries: Questions about our comparison service, how we review casinos, or our editorial process
- Website Feedback: Suggestions for improving Max DK Casino or reporting technical issues
- Content Updates: Notifying us of outdated information or changes to casino terms
- Partnership Inquiries: Questions about advertising or partnerships (casino operators only)
- Press and Media: Media inquiries or interview requests
Before You Contact Us
To help us assist you more quickly, please check if your question is answered on these pages:
- About Us - Learn more about Max DK Casino and our review process
- Terms of Use - Understand how our service works and what we do
- Responsible Gambling - Find support resources for gambling concerns
Casino-Related Issues
If you're experiencing problems with a casino account, please note:
- Account Issues: Contact the casino's customer support team directly for help with login problems, verification, or account restrictions
- Deposits & Withdrawals: The casino operator handles all financial transactions. We cannot intervene in payment disputes
- Bonus Problems: Contact the casino to resolve issues with bonus credits, wagering requirements, or promotions
- Game Issues: Report technical problems with games directly to the casino's support team
All UKGC-licensed casinos are required to provide customer support. If you're unable to resolve an issue with a casino, you can escalate your complaint to the UK Gambling Commission or use the casino's Alternative Dispute Resolution (ADR) service.
Gambling Problem Support
If you need help with problem gambling, please don't email us - contact a specialist support service immediately:
- National Gambling Helpline: 0808 8020 133 (free, confidential, 24/7)
- BeGambleAware: www.begambleaware.org
- GamCare: www.gamcare.org.uk
Visit our Responsible Gambling page for comprehensive support information.
Business Inquiries
If you're a casino operator or business partner looking to work with Max DK Casino, please include the following in your email:
- Your company name and website
- UK Gambling Commission license number (for casino operators)
- Nature of your inquiry
- Contact details
Please note: We only feature casinos that hold a valid UKGC license and meet our quality standards.
Stay Connected
Thank you for choosing Max DK Casino as your trusted casino comparison service. We're committed to providing accurate, independent reviews to help UK players make informed decisions.